Priority restoration
Prestige Recovery
When something goes wrong, a person who knows your name picks up.
Prestige Recovery puts a named specialist and a priority queue behind your account. Whether a folder was deleted, a device was lost or a file was overwritten last week, you reach the same human, who knows your setup and works until it is back.
What is included
Considered in every detail.
- 01
A named specialist
One person learns your account, your habits and your priorities, and is the voice you hear when you need help.
- 02
Priority queue
Your requests are handled ahead of standard support, with response targets agreed in your plan.
- 03
Point-in-time restore
Return a file, a folder or an entire workspace to the way it looked at a moment you choose.
- 04
Extended deleted-item retention
Deleted files stay recoverable for longer, so a mistake noticed late is still a mistake you can undo.
- 05
Mass-change rollback
Roll a workspace back to a clean point after unwanted bulk edits, deletions or encryption by malicious software.
- 06
Post-incident review
After a major restore you receive a short written account of what happened and how to prevent a repeat.
How it unfolds
Four steps, unhurried.
- 1
Report
Call or email your specialist and describe what happened, even if you are not sure of the details.
- 2
Triage
We secure the affected area, stop further changes and identify the right restore point.
- 3
Restore
Your files return to the place you expect them, and we confirm each one with you.
- 4
Review
A written summary explains the cause and the safeguards we recommend going forward.
Specifications
The particulars.
| Support | Named specialist reachable by phone and email |
|---|---|
| Priority | Handled ahead of the standard support queue |
| Restore scope | File, folder or whole workspace to a chosen point in time |
| Deleted items | Extended retention window |
| Version history | Extended on covered accounts |
| Reporting | Written summary after every major restore |
Questions
About Prestige Recovery
Straight answers to what members ask most often.
Will I always speak to the same person?
Your named specialist is your first point of contact. If they are away, a colleague who has been briefed on your account steps in.
Can you restore files I deleted a long time ago?
Often, yes. Extended retention keeps deleted items recoverable well beyond the standard window, and your specialist will tell you honestly what can be brought back.
What if my whole workspace is affected?
We can roll an entire workspace back to a point before the problem began, and we help you secure it afterwards.